1. Introduction

The RAEDNA Loyalty Program (“Program”) is operated by The Commercial Avenue W.L.L. (TCA) (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the RAEDNA mobile application, website, or related digital services (collectively, the “Platform”).

By registering for or using RAEDNA, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

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2. Information We Collect

We collect information directly from you and automatically through your use of the Platform.

A. Personal Information

• Full name
• Email address
• Mobile number
• Date of birth
• Gender
• Nationality
• QID Number
• Company Name
• Job Title

B. Membership Information

• Membership status and tier
• Registration and account activity
• Participation in offers, campaigns, or events

C. Device and Usage Information

• Device type and operating system
• IP address and general location data, where permitted
• App usage data, interactions, and activity logs

D. Offer Interaction Data

• Participating partners you engage with
• Offers viewed, received, or redeemed
• Communication preferences

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3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Account and Membership Management
• Offer Delivery and Personalization
• Communications and Customer Support
• Platform Analytics, Security, and Improvement
• Legal and Regulatory Compliance under Qatari law

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4. Data Sharing and Disclosure

We do not sell personal data. Limited data may be shared only in the following cases:

• With Participating Partners, solely where required for offer redemption and initiated by the Member
• With service providers supporting hosting, analytics, or communications, under confidentiality obligations
• With public authorities where required by applicable laws of the State of Qatar
• In connection with business restructuring, subject to equivalent data protection safeguards

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5. Data Retention

• Personal data is retained while membership remains active
• Inactive or terminated accounts may be retained for legal or audit purposes
• Aggregated or anonymized data may be retained for analytical purposes

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6. Data Security

• We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
• No system is completely secure, and absolute security cannot be guaranteed.

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7. Your Rights

In accordance with Qatar Data Privacy Protection Law No. 13 of 2016, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion where data is no longer required
• Withdrawal from promotional communications
• Withdrawal of consent, subject to legal or operational limitations

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8. Cookies and Tracking Technologies

• The Platform may use cookies or similar technologies to support functionality, analytics, and user preferences.
• Disabling cookies may affect certain features.

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9. Third-Party Links

The Platform may reference third-party websites or Participating Partners. We are not responsible for their privacy practices and encourage users to review their policies independently.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the Platform with an updated effective date. Continued use indicates acknowledgment of the updated Policy.

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11. Contact Information

The Commercial Avenue W.L.L.
Jeera 1A Building, Landmark 1, Building No. 45, Zone 56, Street 48
Doha, State of Qatar
Phone: 800-0090
Email:raedna@tca.qa
Website:www.tca.qa

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12. Acknowledgment

By using the RAEDNA Platform, you acknowledge that you have read and understood this Privacy Policy.